Privacy Policy
What personal data we collect when you use swissprimemarkets.com and SPM Trader, why we collect it, who we share it with, and the rights you have.
Last updated: October 2, 2026
1. Who we are
The website swissprimemarkets.com and the SPM Trader platform (trader.swissprimemarkets.com and the desktop and Android apps) are operated by Balkan Bug LLC, a Wyoming limited liability company with its registered office at 701 Tillery Street, Unit 12, Austin, TX 78702, United States (“Swiss Prime Markets”, “we”, “us”). We are the controller of your personal data.
For any question about your data, or to exercise your rights, write to info@swissprimemarkets.com.
2. What we collect
- When you apply for an account: first and last name, email address, country of residence, phone number (optional), the account type and demo balance you choose, a copy of your passport or national ID card, and a proof of address such as a utility bill or bank statement.
- When you use SPM Trader: your account number, positions, orders, trading history, balance, deposits and withdrawals, price alerts, saved chart layouts and indicator templates, and the IP address used to sign in.
- When we email you: your email address and the delivery status of the messages we send, such as the confirmation of your application, your login details and price alerts.
- When you visit the website: anonymous, aggregated visit statistics (see Cookies and analytics).
We do not ask for your bank or card details on the website.
3. Why we use it
Under the EU General Data Protection Regulation (GDPR) and the Serbian Law on Personal Data Protection, we use your data:
- To review your application and verify your identity before we open any live or demo account. Legal basis: steps you ask us to take before entering into a contract, and legal obligations that apply to us.
- To provide your accounts and the platform, including service emails. Legal basis: our contract with you.
- To keep accounts secure and prevent fraud and abuse, for example by limiting repeated failed sign-ins and automated applications. Legal basis: our legitimate interest.
- To understand how the website is used, through anonymous statistics. Legal basis: our legitimate interest.
Every application is reviewed by a person; we do not make automated decisions about you. We do not sell your data or use it for advertising.
5. How long we keep it
- Identity documents and application details: while your account is open and for up to 5 years after it is closed, unless the law requires a different period.
- Rejected applications: we delete the uploaded documents 90 days after our decision.
- Trading records: while your account exists and afterwards as long as the law requires.
- Security records used to limit failed sign-ins and repeated applications, including IP addresses: about 2 days.
6. How we protect it
All connections use TLS encryption. Your documents are kept in private storage that cannot be reached from the internet and is encrypted at rest; our team opens them only through links that expire after 5 minutes, and we never send them by email. Passwords are stored only as salted hashes.
7. Your rights
You have the right to access your data, to have it corrected or deleted, to restrict or object to its use, and to receive it in a portable format. To exercise these rights, write to info@swissprimemarkets.com. We reply within 30 days and may ask you to confirm your identity first. We may need to keep some data where the law requires it.
You can also complain to a data protection authority: in Serbia, the Commissioner for Information of Public Importance and Personal Data Protection (poverenik.rs), or the authority in your EU country of residence.
9. Children
Our services are for adults only. We do not knowingly collect data from anyone under 18.
10. Changes to this policy
We may update this policy. The date at the top shows the current version; we will announce significant changes on the website or by email.